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Careers

Geoswift is an innovative payment technology company connecting China and the rest of the world. The company is comprised by the world’s leading payment technology experts and by combining this deep understanding of the industry, technology, and global and China monetary policy, Geoswift provides clients with customized one-stop cross-border payment solutions to and from China.

Geoswift is relied upon by the world’s leading e-commerce companies, most prestigious universities and the largest brands in the travel industry to grow their businesses. It is the acquirer of UnionPay International in North America and a long term partner of many other leading financial institutions. It also maintains over 20 currency exchange outlets throughout China. Geoswift is headquartered in Hong Kong with operating offices in Shanghai, London, Vancouver, Seattle and San Francisco for strategic and regulatory functions.


Geoswift

We are always looking for great talent. If you are interested, please send your CV to career@geoswift.com.

Hong Kong

Payment Associate, Operations

Geoswift Limited is a regulated, specialist provider of two-way cross-border that provides payment settlement, payment collection and foreign exchange services to meet the needs of consumers for tuition payments, e-Commerce travel and pre-paid cards.

We are looking for a qualified candidate to join our Operations Team as PAYMENT ASSOCIATE

Job Description

  • Provide daily payment administration support, email correspondence, scheduling and coordinating project meetings.
  • Support in daily operations, such as project preparations, unit testing, systems updates etc.
  • Coordinate projects preparation and ensure due completion of duties and tasks.
  • Manage regular communicating duties within the operations team, cross-functional team as well as external parties.
  • Handle daily operation duties include reporting, data collection, data reconciliation and data analysis and statistical.
  • Handle internal/external customer’s enquiries and follow up until issue resolved.
  • Ensure outstanding customers experience, deliver satisfaction results and meeting the SLA.
  • Assist in projects follow-up and prepare relevant documents for above tasks.

Desired Skills and Experience

  • Diploma or above in Business Administration, Statistic or other related disciplines.
  • 3-4 years’ experience in services related industry, candidate with more experience will be consider as Operation Supervisor.
  • Can-do attitude, self-motivated, strong interpersonal, good negotiation and written communication skills with pleasant telephone manner.
  • Ability to work effectively, independently and while under pressure.
  • Self-motivated and customer-focused approach
  • Good time management and able to multi-task and to meet critical deadlines.
  • Good command of both written and spoken English and Mandarin is a must.
  • Proficient in MS Excel, Word, Power Point and Chinese word processing.

Interested party, please send your full resume, present and expected salary to career@geoswift.com

All personal data collected will be kept in strict confidential and would only be used for recruitment purpose.

Card Operations Manager

Job Description

  • Handle daily prepaid card operations and manage daily reconciliation
  • Assist in forming and setting up new products from operational perspective
  • Assist in preparing, revising and developing operational manual and procedures in compliance with all related laws, regulations and guidelines
  • Ensure our business is in compliance with all applicable laws, regulations and operational risk control procedures
  • Professionally handle incoming requests from clients, customers, and ensure that issues are resolved both promptly and thoroughly
  • Provide quality service and support in a variety of areas including, but not limited to: billing, chargeback, placing orders and system troubleshooting
  • Resolves escalated product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; Maintains financial accounts by processing customer adjustments
  • Direct and provide training to service center personnel to properly recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Design and maintain an up-to date knowledge base for service desk; continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Prepares product or service reports by collecting and analyzing customer information and customer service surveys

Desired Skills and Experience

  • Support the development of a ‘best practice’ Client Service model
  • Work effectively with peers locally and across the region to achieve common goals
  • Demonstrate a willingness to support change / initiatives and possess a willingness to roll-up sleeves and commit to get things done
  • Demonstrate ability to take on tasks without minimal instruction
  • Degree holder in Business Administration, Business Operations/Systems Management, or other related disciplines
  • Minimum 5 years’ experience in financial services operations, card industry
  • Strong attention to details
  • Good command of both written and spoken English and Mandarin is a must
  • Proficient in MS Excel, Word, Power Point and Chinese word processing

Shanghai

FX Specialist

We are growing Geoswift Limited and are looking for a talented FX Specialist to join our FX team to develop and strengthen our Foreign Exchange Business. Come and be a part of an exciting, growing team! The FX Specialist will work from our Shanghai office. If you are interested, please send your Resume and CV to career@geoswift.com.

Job Description

  • Providing excellent service to our customers
  • Satisfying customers’ needs
  • Be able to do foreign exchange and other relevant works
  • Completing maximum sales in the basis of sales procedure
  • Organizing outlets business and maintain business image
  • Coordinating with team members
  • Completing personal and team performance index

Desired Skills and Experience

  • Associate or Bachelor or above degree holder majoring in English/finance/accounting/auditing or related discipline
  • Fresh graduate is welcomed
  • Willing to work in finance industry and have good service attitude
  • A team player with excellent interpersonal and communication skills
  • Proficiency in MS Word, Excel and Power Point
  • Strong ownership and can-do spirit
  • Willing to work with shift
  • Good personal image , characteristics and healthy
  • Willing to learn Foreign exchange knowledge and operation system

San Francisco

Product Manager

Job Description

  • Define the strategy and Product roadmap with internal teams at to develop, integrate, test and deploy new APIs, network elements, and other new products and services.
  • Collaboratively provide sell -in process to new partners – developing flows and answering questions about how the platforms/ APIs work.
  • Collect partner requirements and work with internal team to size, scope and prioritize these requirements.
  • Drive integration efforts and communicate onboarding progress to partners and senior management. Identify key issues early and push for resolution to ensure new partners are on boarded quickly and efficiently.
  • Identify high-impact ideas, design, run, and analyze the experiments to drive trial, engagement and retention of users.
  • Continually identify innovative solutions in the payments space and global markets, through market demand and expertise on partners capabilities and influence partners to develop solutions that will benefit Geoswift.
  • Project manage cross functional initiatives, drive successful product alpha / beta programs, launches and communications + materials (including Project summaries and best practices) with partners globally (e.g., set a plan, deadlines, and ensure timely deliverables)
  • Work with compliance team to appropriately document all services, processes and reporting.
  • Working with regional Marketing resources, define and develop Product Marketing focused and customized by region.
  • Work with internal teams, and regional BD to develop new solutions that leverage Geoswift’s existing platforms and identify and prioritize key new partners needed to facilitate product roadmap, including partner negotiations on pricing, terms etc.
  • Partner with product development, user experience design, analytics and global teams to increase velocity

Desired Skills and Experience

  • B.A Degree from accredited University
  • 5+ years of relevant Product experience in payments industry
  • Deep Understanding of Product Management, development and payments ecosystems
  • Motivated, self-starter, willing to roll up sleeves and get things done, and agile
  • Work well with and gain cooperation amongst global teams; multi-cultural experience
  • Proven track record of complex problem solving and decision-making ability
  • Strong analytical skills
  • Ability to travel internationally as needed to support the business
  • Effective communicator

Vancouver

IT Specialist

Job Description

  • Design, implement and administer Linux server, Windows 2008/2012R2 server, AD, MySQL and MSSQL
  • Data backup, Windows/Linux platform and database synchronization
  • Install and administer networking and security devices
  • Implement and administer DNS, DHCP, FTP, VMware, Office365, Sharepoint and middleware
  • Support patch management, email system administration, storage access and backup administration, software deployment, application support and log management, network and server monitoring, server hardening and 3rd party tools installation
  • Plan and implement disaster recovery and continuity
  • Provide on-site or remote product installation, support and problem solving for IT Infrastructure related tasks such as network, systems, email, server, desktop and IP phones
  • Assist business partner and client in system integration through API
  • Work with Global IT team, operation, business units and vendors in different locations for various initiatives

Desired Skills and Experience

Degree in Information Technology or equivalent with at least 4 years hands-on experience, holder of certification in CCNA, CCNP, MCSA, MSCE a definite advantage

  • Proactive and strong incident analysis skills
  • Strong verbal and written communication skills, both English and Chinese
  • Team player, open and willing to learn
  • Strong knowledge of Microsoft products (Office, Internet Explorer, Sharepoint, Windows) and Linux technology
  • Strong knowledge of PC and related hardware
  • Strong knowledge of Cisco products (Switch, Router, Firewall and VPN)
  • Experience with VMWare
  • Experience and knowledge with PCI DSS or ISO27001 is a plus
  • Strong verbal and written communication skills in English, Chinese (Mandarin) ability is an advantage
  • Team player, open and willing to learn

Payment Operations Executive

To assist operations Director in the efficient running of team in Canada, ensuring all financial, quality and customer service targets are consistently met.

Job Description

  • Be a valuable business partner to our customers. Gain a deep understanding of their objectives and recommendations and interact with new customers and compile operation processes.
  • Participate in sales meetings, understand their requirements and clearly communicating the information back to the appropriate department.
  • Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Maintain customer relationships and be prepared to work on urgent issue during odd hours.
  • Work with team to identify the right resources for projects, inside the company and with external vendors.
  • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance.
  • Collaborate with other teams and align organization vision to further develop the Payments Operations team into a high performing team by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
  • Identify critical tools, automate routine work where possible, and address longer-term or recurring issues.
  • Help the Operations Director in schedule arrangement, and complete tasks as assigned.

Desired Skills and Experience

  • Degree holder in Business Administration or any relevant discipline.
  • Understanding of economic, regulatory, and technical factors shaping payment services.
  • Strong analytical skills that will allow good reporting and excellent problem-solving skills.
  • Work carefully, patient, and have a good command of communication.
  • Intellectual clarity and toughness, strict in logic.
  • Must be fluent in written and spoken Chinese and English.
  • Proficient in MS Excel, Word, Power Point, etc.
  • Able to think independently and provide well thought through and practical solutions to issues.

Product Manager

Job Description

  • Define the strategy and Product roadmap with internal teams at to develop, integrate, test and deploy new APIs, network elements, and other new products and services.
  • Work with internal teams, and regional BD to develop new solutions that leverage Geoswift’s existing platforms and identify and prioritize key new partners needed to facilitate product roadmap, including partner negotiations on pricing, terms etc.
  • Collaboratively provide sell -in process to new partners – developing flows and answering questions about how the platforms/ APIs work.
  • Collect partner requirements and work with internal team to size, scope and prioritize these requirements.
  • Drive integration efforts and communicate onboarding progress to partners and senior management. Identify key issues early and push for resolution to ensure new partners are on boarded quickly and efficiently.
  • Work with compliance team to appropriately document all services, processes and reporting.
  • Working with regional Marketing resources, define and develop Product Marketing focused and customized by region.
  • Partner with product development, user experience design, analytics and global teams to increase velocity
  • Identify high-impact ideas, design, run, and analyze the experiments to drive trial, engagement and retention of users
  • Continually identify innovative solutions in the payments space and global markets, through market demand and expertise on partners capabilities and influence partners to develop solutions that will benefit Geoswift
  • Project manage cross functional initiatives, drive successful product alpha / beta programs, launches and communications + materials (including Project summaries and best practices) with partners globally (e.g., set a plan, deadlines, and ensure timely deliverables)

Desired Skills and Experience

  • B.A Degree from accredited University
  • 5+ years of relevant Product experience in payments industry
  • Deep Understanding of Product Management, development and payments ecosystems
  • Motivated, self-starter, willing to roll up sleeves and get things done, and agile.
  • Work well with and gain cooperation amongst global teams; multi-cultural experience
  • Proven track record of complex problem solving and decision-making ability
  • Strong analytical skills
  • Ability to travel internationally as needed to support the business
  • Effective communicator
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