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Careers

Geoswift is an innovative payment technology company connecting China and the rest of the world. The company is comprised by the world’s leading payment technology experts and by combining this deep understanding of the industry, technology, and global and China monetary policy, Geoswift provides clients with customized one-stop cross-border payment solutions to and from China. 

Geoswift is relied upon by the world’s leading e-commerce companies, most prestigious universities and the largest brands in the travel industry to grow their businesses. It is the acquirer of UnionPay International in North America and a long term partner of many other leading financial institutions. Geoswift also operates a number of retail foreign exchange outlets, across more than eight cities in China. Geoswift is headquartered in Hong Kong with worldwide network of offices in Shanghai, Singapore, London, Vancouver, Seattle and San Francisco for strategic and regulatory functions.


Geoswift

We are always looking for great talent. If you are interested, please send your CV to [email protected]

All applications received will be treated in strict confidence and be used exclusively for employment purpose only.

Hong Kong

Senior Operations Executive / Operations Executive

Job Description

  • Be a valuable service partner to our customers, to gain a deep understanding of client needs
  • Thoroughly and efficiently gather, access and fulfill customer needs, educate the client where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Maintain customer relationships and be prepared to work on urgent issue during odd hours
  • Work with team to identify the right resources for projects, inside the company and with external vendors
  • Implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
  • Collaborate with other teams and align organization vision to further develop the Payments Operations team into a high performing team by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting
  • Identify critical tools, automate routine work where possible, and address longer-term or recurring issues
  • Assist regional Manager in schedule arrangement, and complete tasks as assigned

Desired Skills and Experience

  • Degree holder in Business Administration or any relevant discipline
  • Eager to understand economic, regulatory, and technical factors shaping payment services
  • Strong analytical skills that will allow good reporting and excellent problem-solving skills
  • Work carefully, patient, and have a good command of communication
  • Intellectual clarity and toughness, strict in logic
  • Must be fluent in written and spoken Chinese and English
  • Proficient in MS Excel, Word, Power Point, etc.
  • Able to think independently and provide well thought through and practical solutions to issues

*Less experiences will be considered as Operations Executive

Treasury Executive

Job Description

  • Handle daily transaction and prepare funds remittance
  • Provide various types of reports & statements accurately  e.g. day end report, monthly report etc.
  • Liaise with banks for the discrepancies of transactions
  • Responsible for daily business communication, and coordinate with Treasury Manager to complete tasks
  • FX documents handling

Desired Skills and Experience

  • 1-3 years accounting experience in payment industry
  • Proficient in Office software
  • Fast learner and team player
  • Proactive and self-motivated
  • Good command of spoken and written English and Mandarin

QA Analyst

We are looking for an analyst to be responsible for QA and support tasks related to Geoswift’s payment applications and related services. The QA Analyst will test these applications to make sure requirements are met and assist the development staff in troubleshooting found issues. Experience in a payment environment is a must for this role. This position reports to the Product Manager.

Job Description

Essential Functions 

  • Analyze requirements, create test scenarios and test cases for self and other analysts
  • Participate in requirement analysis meetings to understand the business needs and provide valuable feedback
  • Identify and report issues manually or via the ticketing system with supporting documentation to allow the development team to understand and address the issue
  • Set up test credentials and test data.
  • Assist the QA team with preparing and running the System Integration Test (SIT) and User Acceptance Test (UAT)
  • Help with pre- and post-release analysis

Competencies

  1. Technical capability in web services
  2. Experience in payments or banking industry
  3. Customer/Client focus
  4. Project management
  5. Communication & presentation skills
  6. Fluent in written and spoken; English and Chinese

Position Type/Expected Hours of Work

Full Time. This position may require flexible hours as the work involves teams from different countries and time zones.

Desired Skills and Experience

  • Bachelor’s degree in Computer Engineering, Computer Science or related disciplines or equivalent experience
  • At least 3-5 years of experience in system analysis, web services design, software development and support
  • Proven analytical and problem-solving skills
  • Thorough knowledge of QA best practices and experience in agile software development process
  • Ability to analyze requirements and escalate competing, unclear and non-testable requirements
  • Experience developing test scenarios/test cases from requirements for multiple projects of varying sizes
  • Extremely detail oriented with strong organizational skills
  • Ability to prioritize workload and meet deadlines
  • Effectively communicate with both technical and non-technical parties
  • Ability to work independently or as part of a larger group

Shanghai

FX Specialist

We are growing Geoswift Limited and are looking for a talented FX Specialist to join our FX team to develop and strengthen our Foreign Exchange Business. Come and be a part of an exciting, growing team! The FX Specialist will work from our Shanghai office. If you are interested, please send your Resume and CV to [email protected]

Job Description

  • Providing excellent service to our customers
  • Satisfying customers’ needs
  • Be able to do foreign exchange and other relevant works
  • Completing maximum sales in the basis of sales procedure
  • Organizing outlets business and maintain business image
  • Coordinating with team members
  • Completing personal and team performance index

Desired Skills and Experience

  • Associate or Bachelor or above degree holder majoring in English/finance/accounting/auditing or related discipline
  • Fresh graduate is welcomed
  • Willing to work in finance industry and have good service attitude
  • A team player with excellent interpersonal and communication skills
  • Proficiency in MS Word, Excel and Power Point
  • Strong ownership and can-do spirit
  • Willing to work with shift
  • Good personal image , characteristics and healthy
  • Willing to learn Foreign exchange knowledge and operation system

产品经理助理

我们正在寻找一名产品经理助理来负责质量保证和支持与Geoswift支付应用程序和相关服务有关的任务。 产品经理助理将对这些应用程序进行测试,以确保符合要求,并协助开发人员排除发现问题。 该职位需要有支付相关的工作经验。该职位汇报给产品经理。

Job Description

  1. 参与产品市场需求分析,创建测试场景和测试案例
  2. 执行测试工作,识别、报告问题,并与开发团队讨论解决方案
  3. 编写完整的测试报告,协助开发团队解决相关问题
  4. 准备和推进用户验收测试(UAT)和生产验证
  5. 定期进行线上线下反馈收集、整理和分析
  6. 完成上级领导交办的其他任务

Desired Skills and Experience

  1. 计算机工程,计算机科学或相关学科的本科学历
  2. 具有3年及以上的软件测试工作经验
  3. 熟悉软件测试理论、熟练掌握功能测试用例的设计,测试点的编写
  4. 能够进行需求分析、竞品分析,独立编写、组织软件测试所需用例及数据
  5. 较强的分析、沟通能力
  6. 英语说写流利者优先考虑

IT Specialist / IT专员

Job Description

  1. Design, implement and administer Windows 2008/2012R2 sever, AD, MySQL and MS
  2. Install and administer networking and security devices
  3. Knowledge in DNS, DHCP, FTP, VMware, SharePoint and PCIDSS
  4. Support patch management, email system administration, software deployment, application support, log management, network and server monitoring, server hardening and 3rd party tools installation
  5. Plan and implement disaster recovery and continuity
  6. Provide on-site or remote product installation, support and problem solving for IT Infrastructure related tasks such as network, systems, email, server, desktop and IP phones
  7. Coordinates with vendors for outsource service and quality support
  8. Work with Global IT team, operation, business units and vendors in different locations for various initiatives
  1. 设计,实施和管理Windows2008/2012R2服务器,AD,MySQL和MSSQL
  2. 安装和管理网络和安全设备
  3. 熟练掌握DNS,DHCP,FTP,VMWare,Sharepoint和PCIDSS
  4. 支持补丁管理,电子邮件系统管理,软件部署,应用支持,日志管理,网络和服务器监控,服务器强化和第三方工具安装
  5. 防御系统安全问题,确保系统的可恢复性和连续性
  6. 提供现场或远程产品的安装,支持和解决IT基础架构问题及相关任务,如网络,系统,电子邮件,服务器,台式机和IP电话等
  7. 协调与供应商的外包服务和质量支持
  8. 能够与全球IT团队,运营,业务单位和供应商协同进行工作

Desired Skills and Experience

  1. Degree in Information Technology or equivalent with 1-3 years hands-on experience, holder of certification in CCNA, CCNP, MCSA, MSCE a definite advantage
  2. Proactive and strong incident analysis skills
  3. Strong verbal and written communication skills, both English and Chinese (including Putonghua)
  4. Strong knowledge of Microsoft products (Office, Internet Explorer, SharePoint, Windows)
  5. Strong knowledge of PC and related hardware
  6. Strong knowledge of Cisco products (Switch, Router, Firewall and VPN)
  7. Experience with VMWare
  8. Team player, open and willing to learn
  9. Occasional travel
  1. 信息技术专业本科以上毕业,1-3年IT相关工作经验,拥有CCNA,CCNP,MCSA,MSCE相关证书者优先考虑
  2. 积极主动,具有较强的逻辑分析能力
  3. 有较强的中英文口头表达和书写沟通技巧
  4. 熟练运用各类微软产品(Office, Internet Explorer, SharePoint, Windows)
  5. 精通PC及相关硬件设备
  6. 熟练掌握Cisco相关产品,包括Switch,Router,Firewall and VPN等
  7. 具备VMWare相关工作经验
  8. 有团队精神,愿意主动学习
  9. 接受偶尔出差

Operations Executive / 运营专员

Job Description

  1. Provide Operations daily work
  2. Answer and record customer calls, and resolve customers’ questions
  3. Collect, analyze customers’ data regularly and give the feedback to relevant department
  4. Communicate with customers, gather problems and improve customers’ experience and satisfaction
  5. Support and coordinate with other departments
  6. Complete other tasks assigned by the line manager
  1. 配合部门完成每天的日常工作
  2. 接听并记录客户来电,回答并解决客户问题
  3. 定期整理客户数据,并做简单统计和分析,定期归档,及时反馈公司内部各相关部门
  4. 与客户紧密沟通,收集问题,提升客户体验、满意度
  5. 配合、协调其他各个部门做好部门工作
  6. 积极响应公司内部各事项,完成上级委派的任务等

Desired Skills and Experience

  1. College degree or above, good command of English reading and writing
  2. Proficient in MS Excel, Word, Power Point and Chinese word processing.
  3. Strong communication, coordination, expression and understanding skills
  4. Have good sense of service, patient, enthusiastic
  5. Work carefully and independently
  6. Team player, strong sense of responsibility, good learner
  7. Positive and optimistic, honest and good attitude
  8. Experienced in E-commerce or customer service industries is a plus
  1. 大专及以上学历,英语读写能力良好
  2. 能熟练使用OFFICE等日常办公软件
  3. 有较强的沟通、协调能力,表达、理解能力强
  4. 有良好的服务意识,对待工作细心、耐心,热情
  5. 工作执行力强,能独立完成上级委派任务
  6. 有团队意识,责任感强,有较强的学习能力,对数字数据较为敏感
  7. 性格积极乐观、诚实淳朴,态度积极
  8. 拥有电子商务行业或客服行业从业经验者优先

 

Vancouver

Payment Operations Executive

To assist operations Director in the efficient running of team in Canada, ensuring all financial, quality and customer service targets are consistently met.

Job Description

  • Be a valuable business partner to our customers. Gain a deep understanding of their objectives and recommendations and interact with new customers and compile operation processes.
  • Participate in sales meetings, understand their requirements and clearly communicating the information back to the appropriate department.
  • Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Maintain customer relationships and be prepared to work on urgent issue during odd hours.
  • Work with team to identify the right resources for projects, inside the company and with external vendors.
  • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance.
  • Collaborate with other teams and align organization vision to further develop the Payments Operations team into a high performing team by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
  • Identify critical tools, automate routine work where possible, and address longer-term or recurring issues.
  • Help the Operations Director in schedule arrangement, and complete tasks as assigned.

Desired Skills and Experience

  • Degree holder in Business Administration or any relevant discipline.
  • Understanding of economic, regulatory, and technical factors shaping payment services.
  • Strong analytical skills that will allow good reporting and excellent problem-solving skills.
  • Work carefully, patient, and have a good command of communication.
  • Intellectual clarity and toughness, strict in logic.
  • Must be fluent in written and spoken Chinese and English.
  • Proficient in MS Excel, Word, Power Point, etc.
  • Able to think independently and provide well thought through and practical solutions to issues.
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