• Perform day-to-day payment processing and coordinate on settlement reconciliation
• Handle customer and merchant enquiries on email and hotline independently
• Coordinate and provide support to merchant partner on request
• Prepare analysis reports for management information and decision making
• Assist supervisor in operational matter and on-demand tasks as assigned from time to time
• Follow and be compliant with all operational practices and procedures including the local and related regulation standards of other countries in work performed
• Collaborate with both internal and external parties to ensure smooth daily operations

• Diploma or above in Business Administration, Statistics or related discipline
• 1 to 2 years of experience in financial services operations preferable. Fresh graduate will also be considered
• Customer-oriented, attention to detail and with good logical and analytical skills
• Stable, mature and have a good command of communication
• Excellent in written and fluent spoken in English and Chinese (Cantonese and Mandarin)
• Proficient in MS Excel, Word, PowerPoint, Outlook and Chinese typing

More experience will be considered as Senior Operations Associate.

The IT Services & Operations Manager is responsible for managing all Geoswift production systems.  Leading vendors to monitor and review IT system and vendor service levels on 7×24 basis.  Leading IT teammates and vendors in resolving operational issues, escalation prime channel on system issues and being the focal communication point.  Collaborate with IT team members and contracted support teams in providing daily support, infrastructure development and patch management on business application systems.  Lead post-production support planning and implementation activities.

• Development of monitoring capabilities for all business-critical systems
• Monitor and review the measurement of agreed IT service levels on a regular basis; drive the establishment of proactive measurement to improve IT Service Levels
• Develop IT Service Level Requirement (SLR) and IT service catalogue to meet the service management objectives
• Representing IT team to communication with vendor and other team leaders on system operation and support
• Leading support team to priorities projects and duties, maximize the efficiency across the system lifecycle and support
• Advise on budgetary and resource requirements to scale the operations and support team with business and usage growth
• Perform ad hoc assignments, additional duties and project assigned by the management
• Create or revise user instructions, procedures, manuals and knowledge base
• Develop and run monthly IT performance report

• Bachelor degree in Engineering, Computer Science, Information Technology or related technical field
• Minimum of 8 years of experience in which 5+ years as a Support Lead role with regular and frequent contact with business partners, IT team members and vendors
• Results oriented and self-motivated with strong sense of urgency
• Proven experience in service operation management, end to end operational service delivery, vendor management, IT facility management, IT process and methodology
• Understanding of software and ecommerce operational readiness requirements
• Ability to monitor and measure operational efficiency, providing KPI reporting for Management
• Experience in Linux / Windows server administration and VMWare
• Proven knowledge and experience in ITIL implementation
• Excellence business analysis and problem solving skills
• Excellent leadership, interpersonal and project management skills
• Self-discipline, proactive, independent, hardworking and able to work under pressure
• Good spoken English, Cantonese & Mandarin
• Innovative, willing to learn new technology, have a good team spirit and communication skills
• Knowledge with project management lifecycle (both waterfall and agile approaches)

• Handle daily accounting operation, assist in overseeing and preparing month end accounts closing and consolidation, financial and management report, forecast and financial analysis
• Handle daily transaction and prepare funds remittance
• Assist in setting up and maintaining internal control, accounting policies and procedures
• Liaise with auditors, tax representatives and professionals regarding audit, tax and other relevant matters
• Liaise with banks for discrepancies of transactions
• Perform ad-hoc assignments

• Bachelor degree in accounting or related disciplines
• Minimum 3 to 5 years’ relevant experience, audit background is preferred
• Experienced in operating DacEasy Accounting system
• Knowledge in local accounting principles, tax issues and legal practice
• Work independently with minimal supervision
• Detailed oriented and strong analytical skills
• Eager to learn and have can do attitude
• Mature with sense of responsibility
• Good command in written and spoken English, Mandarin and Cantonese
• Immediate available is preferred

Candidates with more experience will be considered as Senior Accountant.

We are growing Geoswift Limited and are looking for a talented FX Specialist to join our FX team to develop and strengthen our Foreign Exchange Business. Come and be a part of an exciting, growing team! The FX Specialist will work from our Shanghai office. If you are interested, please send your Resume and CV to [email protected]

• Providing excellent service to our customers
• Satisfying customers’ needs
• Be able to do foreign exchange and other relevant works
• Completing maximum sales in the basis of sales procedure
• Organizing outlets business and maintain business image
• Coordinating with team members
• Completing personal and team performance index

• Associate or Bachelor or above degree holder majoring in English/finance/accounting/auditing or related discipline
• Fresh graduate is welcomed
• Willing to work in finance industry and have good service attitude
• A team player with excellent interpersonal and communication skills
• Proficiency in MS Word, Excel and Power Point
• Strong ownership and can-do spirit
• Willing to work with shift
• Good personal image , characteristics and healthy
• Willing to learn Foreign exchange knowledge and operation system

• Provide Operations daily work
• Answer and record customer calls, and resolve customers’ questions
• Collect, analyze customers’ data regularly and give the feedback to relevant department
• Communicate with customers, gather problems and improve customers’ experience and satisfaction
• Support and coordinate with other departments
• Complete other tasks assigned by the line manager

• College degree or above, good command of English reading and writing
• Proficient in MS Excel, Word, Power Point and Chinese word processing.
• Strong communication, coordination, expression and understanding skills
• Have good sense of service, patient, enthusiastic
• Work carefully and independently
• Team player, strong sense of responsibility, good learner
• Positive and optimistic, honest and good attitude
• Experienced in E-commerce or customer service industries is a plus